INTERNAL MEMORANDUM
Document Reference: COM-INT-014
Classification: Internal Use Only
Revision: 1.0
Effective Date: 30 July 2026
FROM
Consumer Communications Division
TO
Publication Standards Office
Customer Experience Directorate
Subscription Services
Environmental Experience Services
Coincidence Resolution Office
CC
Records Management
Quality Assurance
Legal Review
SUBJECT
Approved Customer Terminology
Following recent publication reviews, all customer-facing communications relating to SATISFY™ CONTENTMENT should adopt the approved terminology listed below.
Staff are reminded to avoid language implying behavioural control, dependency or emotional correction.
Preferred terminology should instead reflect routine participation, customer wellbeing and predictable daily experience.
Approved by: Publication Standards Office
Distribution: Internal